Our mission is to provide the highest quality of medicinal products and medical devices to healthcare providers and their patients alike, whilst maintaining the highest ethical and corporate standards. A. Potamitis Medicare Ltd aim is to always strive for excellence and to continually contribute to the improvement of public health.

Quality is important to our business because we value our Customers and Partners.

The  policy is to maintain and enhance its reputation for providing high quality products and services. For this purpose, the Company has developed and implemented a Quality Management System (QMS), that complies with the international standard ISO 9001:2015. This QMS ensures that we consistently provide products and services that meet customer, partner and regulatory requirements. Additionally we address customer satisfaction through the effective implementation of the QMS, including continual improvement of our performance by updating the skills, strengthening resources and preventing non-conformities.

In order to offer the best possible services to our customers, the Company has:

• established strategic partnerships and appointed as local representative/distributor for numerous multinational pharmaceutical companies and multinational medical devices companies offering complete solutions/support ranging from regulatory and vigilance, to importing, warehousing, distributing and promoting a wide range of products,
• created a management mechanism to maximize the creativity, knowledge, expertise and skills of employees at all levels.

Our documented QMS ensures the Company’s fulfillment of all contractual and legal obligations by:

• Ensuring that all activities which directly affect the safety, legality and quality of products and services are carried out under controlled conditions,
• Monitoring and analyzing quality objectives to drive improvements, address customer needs and expectations and resolve complaints effectively,
• Selecting and performance monitoring of all suppliers against defined quality criteria,
• Providing up to date instructions and training to all employees while promoting quality awareness across the organization,
• Regularly auditing our internal processes.

In doing so, we prioritize the safety of our employees, the integrity of our work processes and the protection of the environment.

The Company addresses environmental issues arising from in its activities in the best and most effective way to prevent or minimize environmental impacts by identifying and implementing actions to:

• Improve efficiency in the use of materials and resources,
• Reduce pollution,
• Minimize emissions and manage waste,
• Mitigate and adapt to climate change, and
• Protect biodiversity and ecosystems in the region.

We have mechanisms in place for immediate intervention and response whenever required.

Top Management ensures that this policy is communicated and implemented across all levels of the organization. All employees are required to comply with the Quality Manual and understand their responsibilities in relation to the importation, promotion and distribution of high quality, safe and effective products in full compliance with the legislation and the ethic codes.

All employees are committed to this Quality Policy that is reviewed annually to ensure its effectiveness and relevance.